Support

Each generation costs credits depending on the model, quality and length you pick, and you see the cost before you start. Your plan gives you credits every month, and unused plan credits don't roll over. Credits from the extra packs you can buy as a subscriber don't expire. Plan credits are always used first.

The credits it used are refunded to your account automatically and show up in your credit history. If you don't see the refund, write to us with the time of the generation.

On your iPhone, go to Settings → your name → Subscriptions → Loomshot → Cancel Subscription. To stop the renewal, cancel at least 24 hours before the period ends. Your plan stays active until the end of the period.

Sign in at loomshot.ai, go to Billing → Manage Subscription and cancel. Your plan stays active until the end of the period.

Refunds for App Store purchases are handled by Apple; you can request one at reportaproblem.apple.com. For web payments, write to us and we'll look into it together. Credits for failed generations are already refunded automatically.

In the app, go to Account → Billing and tap Restore purchases at the bottom of the page. Make sure you're signed in with the Apple Account you used to buy and with the same Loomshot account.

Try Restore purchases first, or close and reopen the app; purchases are checked again on launch. If they still don't appear, send us the purchase date and the order ID from Apple's receipt.

In the app, go to Account → Settings → Delete account. You can also email support@loomshot.ai from your account's email address. Your account and all of your content, including generated images and videos, are permanently deleted. If you have an Apple subscription, remember to cancel it separately in your iPhone settings.

You can use the images and videos you create however you like, including commercially. You need the rights to any photos you upload. The details are in our Terms of Use.

Your photos and prompts are processed only to create what you asked for; they're never sold or used for advertising. Our Privacy Policy lists the providers we work with. You can withdraw your AI consent any time by turning off AI processing in Account → Settings → Privacy.